Clear Self-Service Portal cache

This article provides the steps to clear the cache on Self-Service Portal


Performing this configuration will require the following

  • Access to CRM Environment

Time required

This configuration is expected to take approximately 15 minutes

Additional notes

This process will enable a Administrator role into the Self-Service Portal, we recommend to give this access level only to your Portal administrator


  1. Go to your contact record and click on 'Related'
  1. Click on 'Web Roles'
  1. Check if you have the 'Administrators' role assigned.
    1. ๐Ÿ“˜

      Do not confuse with 'Work 365 Administrator' role

  1. If you don't have the 'Administrator' role assigned click on 'Add Existing Web Role'
  1. Select the 'Administrators' role and click on 'Add'
  1. Save your contact record
  1. Access to your Self-Service Portal and make sure to be logged
  1. Add '/_services/about' after your Portal URL
  1. Click on 'Clear Cache'
    1. ๐Ÿ“˜

      Make sure to only use this button, clicking other configurations below will make your Self-Service Portal to crash

  1. If you see an empty page you need to logged into your portal


Your Self-Service Portal cache has been cleared