Adding Sender Policy Framework (SPF) records for Work 365

This document outlines the procedure for adding the SendGrid SPF records which will improve email delivery rates


Performing this configuration will require the following:

  • Work 365 Administrator Role user
  • Access to your DNS control panel with the ability to add/modify DNS records.

Time required

This configuration is expected to take approximately 10 minutes

Additional Notes


Adding an SPF record does not guarantee that email will not be marked as spam; however, it does mark Work 365 / Sendgrid as permitted sender for your domain.


  1. An SPF record is a TXT record added to your domain with the following format:
_v=spf1 include:[permitted-sender-1] include:[permitted-sender-2] … include:[permitted-sender-3] ~all_
  1. If your domain does not have an SPF record, create a new TXT record with the following value and a TTL of 3600 seconds
_v=spf1 ip4: ~all_
  1. If your domain already has an SPF record, you must modify that existing record by adding
_ip4: before the ~all_
  1. For example, if your domain already has an SPF record as follows
_v=spf1 ~all_
  1. The resulting record should look like
_v=spf1 ip4: ~all_

Once the record has been added, it may take up to 72 hours to come into effect.


Your SPF record has been added