Known Issues

Subscription Management

8207: Subscription sync only brings net changes

When a subscription is synced from Partner Center, only net changes are brought over. Intermediate changes are not synced to Work 365.

8206: LCL effective date is not in tenant's time zone

When the subscription change is provisioned back from Microsoft Partner Center, the LCL effective date is not set as per the tenant time zone.

8244: Commitment end date not populating correctly for NCE Subscription after migration

Subscription moved from legacy to NCE and selects the option to keep the billing cycle instead of creating new billing cycle. The system is updating commitment end date based on legacy subscription and not according to the new migrated NCE subscription.

WorkaroundUpdate the effective start date on the subscription to be the first date of the next cycle. As an example, the customer already paid through October 6th, 2022, so please update the date to be October 7th, 2023

8527: Term not updating on Subscription page after sync with MS PC

Workaround Update term manually on work 365 tenant. Please assess pricing during billing

8116: Duplicate Subscription ID from Synnex creating multiple LCL's after provisioning

When Synnex provider provisions Perpetual Licensing, they use the same subscription ID on few products in the order. Having the same subscription ID causes Work 365 to continuously overwrite the subscriptions it syncs down with that same subscription ID.
As a result, this generates a multiple license change logs.

6686: The indexation process is not supporting internationalization where the ‘.’ is replaced with a ‘,’ for percent value

Validation is not aware of the localized number format and not using the local settings of the user for currency during Indexation.
Workaround Change the value to ‘,’ Example: Replace 3.0 with 3,1

9417: Auto renew LCLs are not being archived, so it creates dashboard clutter

Workaround: Update the LCL's manually

Billing & Invoicing

7997: Tiered subscription causing invoice error

Generate Invoice popup not showing the billing cycles for monthly recurring Billing contract with Tiered based subscription and showing error "invalid input for billing cycle start date. [null].

8835: Trials conversions are not being billed correctly

After upgrading a trial subscription is created on the 1st of Jan - the trial finishes on 31st Jan and is converted to a regular subscription as of 1st Feb.
During the conversion, the effective date on the subscription is set as 1st Jan but the commitment end date on this subscription is set to end of Feb next year (assuming Annual commitment).
This leads to the Work 365 invoicing the customer for 13 months instead of 12. The effective date on the converted subscription should be the date on which the conversion occurred and not the original trial commencement date.

Accounting Connectors

Currency error while syncing invoice with QBO

Transactions can have only one foreign currency at a time. This error occurs, when an Invoice is trying to sync to QuickBooks Online from Work365, and the Account has different currencies assigned in QuickBooks Online and Work365.
Account currencies must match between QuickBooks Online and Work365 Invoice if multi-currency is enabled in QuickBooks Online.
Recommendation Account currency can't be changed in QuickBooks Online once saved. So, a new Account will need to be created in QuickBooks Online with the desired currency and then sync related invoices there.