Email Settings

Create DKIM and SPF records, allowing Work 365 to send emails using your email domain.

Work 365 application sends out emails on your behalf to both internal users and your customers. To ensure email delivery the appropriate DNS records must be configured. This document outlines two sets of records (DKIM and SPF); both set of records should be created.

Create DKIM records

  1. Navigate to Admin Hub → Email Settings:

  1. Enter your email domain and click the Add Domain button.
  2. The screen should now display a list of records that must be created in your DNS.
  3. Create the records and click the Validate DNS button. While this normally take effect within a few minutes, it could take up to 72 hours for the DNS changes to come into effect.

Creating SPF records

  1. An SPF record is a TXT record added to your domain with the following format
_v=spf1 include:[permitted-sender-1] include:[permitted-sender-2] … include:[permitted-sender-3] ~all_
  1. If your domain does not have an SPF record, create a new TXT record with the following value and a TTL of 3600 seconds.
_v=spf1 ip4: ~all_
  1. If your domain already has an SPF record, you must modify that existing record by adding
_ip4: before the ~all_
  1. For example, if your domain already has an SPF record as follows
_v=spf1 ~all_
  1. The resulting record should look like
_v=spf1 ip4: ~all_