Documentation

Overview - Self Service Portal (SSP)

This article will help you to understand all the features and options available on your Self-Service Portal, so you can easily manage your account and services with Work 365

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  • Web-based platform designed to help customers manage their accounts and services within the Work 365 ecosystem.
  • Functions as an add-on to the Customer Self-Service Portal in Dynamics CRM.
  • Empowers customers to:
    • Access and manage account information.
    • Interact with services easily and independently.

What Self-Service Portal Includes?

Consumption and Usage

  • Customers can:
    • View Azure consumption and usage data.
    • Access license keys, renewal dates, and software/license versions.
  • Helps reduce the burden on sales and service teams.

Manage Services

  • Customers can:
    • View, modify, and manage subscriptions, licenses, and services.
    • Benefit from automatic provisioning via the Work 365 provisioning engine.

Invoice History

  • Capabilities include:
    • View complete billing history.
    • Download invoices.
    • Check payment status.

Agreements:

  • Customers can:
    • View and share agreements.
    • Accept agreements directly through the portal.

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This Self-Service Portal is designed to be user-friendly and easy to navigate, making it simple for customers to access and manage their information.

Updated 8 days ago